No, it is not compulsory to register to shop at BHPC to browse. At the point of check out you will be required to register.

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

There is No Charge for registration on BHPC.

Registrations do not expire. If your account is inactive for a long period of time we will suspend it or de-activate it, in which case, you can immediately contact our Customer Service Representative on phone to activate the account. We will reactivate your account after verification to confirm your identity.

If you are a registered member you will get following benefits:

• Checkout - Sign in and proceed to checkout for quick ordering.
• Order History - Review details of your Order.
• Address Book - Create and save addresses of your family & friends for faster check out.

We can retrieve your password for that you have to go to forgot password page, and enter your email ID registered with us. We will reply through email your password to your email ID.

Yes, it is possible to change your information; this can be done in the My Account section under edit profile tab. But, you will not be able to modify your Title, Name, Gender, and Date of birth.

You can write to us at care@bhpcglobal.com while writing following details: Date of birth, First Name, Last Name, Address, Past order number of an order placed from your login id, if any.

We currently deliver to major cities in United Arab Emirates.

Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.

In some cases, some merchandise may not be ready to ship, and so we may ship a partial order of the merchandise which is ready to ship. The remaining merchandise shall be shipped as soon as it becomes available, but not later than 4 days from your order. If we are not able to ship the item within 4 days from your order, we will cancel the unshipped merchandise and shall inform you about it. For more details you can check order status in My Account section.

If you find that the cover is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us within 14 days of receiving the cover or merchandise. For more details please see our returns policy.

Yes, you may change the delivery address, only when we have not billed and shipped your order. You have to call customer care on Phone no 8002472 between 9:00 am to 9:00 pm and may request for the same.

You can call us at Customer Care to inform us about such situation, and we shall try to accommodate your instructions. But, we cannot hold prepaid orders beyond 4 days and COD orders beyond 2 days from the date of the order.

We will charge for shipping unless otherwise specified. Our shipping charges are based on factors such as quantity of merchandise ordered, type of merchandise ordered and delivery destination. If you want more information, you can see our shipping policy. We do not charge additional for any extra amount on the delivery, so you need not make the payment to the delivery man for your order.

The shipping charges and service tax on shipping charges will be added to your order amount on the billing page, after you have indicated the recipient's shipping address. To view our shipping charges click here.

You can check through order status on our website BHPC in My Account section.

If you are not satisfied with your purchase of merchandise for any reason, and wish to return the merchandise as per the Returns Policy through courier pickup arranged by us, you do not need to pay any courier charges for the return of merchandise for the shipment purpose.

If you feel that the package/wrapper is damaged before accepting the delivery of merchandise, then do not accept the delivery and immediately inform us about it. If you have accepted the delivery of merchandise, thereafter you know that the package is damaged, then you can contact us within 14 days of receiving the delivery. For more information please see our returns policy. Please see our shipping policy and returns policy for your reference.

You may cancel the order before it is shipped. With an exception of a few merchandise, which cannot be cancelled, we will refund the full amount charged to your card. For more details please refer to our shipping policy and returns policy.

We will take utmost care of your merchandise as per your order. Rarely the orders get mixed up. If you found the same, you can contact us within 24 hours of receiving the delivery.

If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it is take longer than 4 days to ship, we will inform you about the delay and cancel the merchandise, and shall reverse any charges made to your credit / debit card against that merchandise.

Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order for the loyalty points or gift vouchers, once placed. To check the status of whether your order has been shipped or not, click on the "Order Status" link at the top of the page, and then on the link to the specific order, which will indicate the shipping status of each merchandise in your order. However, additions to an order, or changes to the merchandise ordered, are not possible.

You can change the shipping address before your order is billed and shipped by calling Customer Care on 048002472 from 9.00 am to 9.00 PM, Saturday through Thursday.

We offer a 14 days refund and exchange policy, which is applicable to most products sold on BHPC. Please refer our returns policy for more details.

Yes, for most products, you can exchange unused items. Some products are excluded from this for hygiene reasons. For details on which products cannot be exchanged or returned, please refer our return policy.

Yes, this is possible, you will need to call our Customer Service Representative and register your request. After we receive your request, we would get in touch with you and explain the process of returning the product through courier. For details, please refer to our returns policy.